About This Financial Services Guide

This Financial Services Guide (FSG) is designed to help you make an informed decision about the financial services we offer. It contains important information about:

• Who we are and how we can be contacted
• The financial services and products we are authorised to provide
• How we (and any other relevant parties) are remunerated
• Our internal and external dispute resolution procedures and how you can access them
• Our arrangements to compensate clients for losses

1. Who We Are

Jaxen Funds Pty Ltd is an Australian Financial Services Licensee authorised by the Australian Securities and Investments Commission (ASIC) to provide financial services as specified in our AFSL.

2. Financial Services We Provide

We are authorised to provide the following financial services to retail and wholesale clients:

2.1 Financial Product Advice

• General financial product advice
• Personal financial product advice

2.2 Dealing Services

• Arranging to deal in financial products
• Applying for, acquiring, varying or disposing of financial products on behalf of clients

2.3 Financial Products

We are authorised to provide advice and deal in the following classes of financial products:

• Securities (including shares, bonds, and debentures)
• Managed investment schemes
• Derivatives
• Foreign exchange contracts
• Superannuation products
• Retirement savings accounts
• Deposit and payment products (limited to basic deposit products)

3. How We Are Paid

3.1 Fees for Service

Jaxen Funds charges fees for the professional services we provide. Our fee structure is designed to be transparent and aligned with your interests. Fees may include:

Service Type	Fee Structure
Financial Planning & Advice	Fixed fee or percentage of funds under advice
Portfolio Management	Typically 0.50% - 1.50% p.a. of assets under management
Consulting Services	Hourly rate or project-based fee
Transaction Execution	Brokerage fees as agreed

All fees will be clearly disclosed to you before you receive any services. You will receive a Statement of Advice (SOA) or Record of Advice (ROA) that will detail the specific fees applicable to your circumstances.

3.2 Commissions and Other Benefits

Jaxen Funds may receive commissions or other benefits from product issuers in relation to financial products we recommend. Any such commissions or benefits will be fully disclosed in your SOA or product disclosure documents.

4. What You Should Know

4.1 Your Instructions

We prefer to receive your instructions in writing to ensure accuracy. However, we may accept verbal instructions in certain circumstances, which we will confirm in writing promptly.

4.2 Information We Need From You

To provide you with appropriate advice, we need complete and accurate information about your:

• Financial situation and circumstances
• Investment objectives and goals
• Risk tolerance and investment timeframe
• Tax residency status

If you choose not to provide this information, we may not be able to provide personal advice or it may not be appropriate to your needs.

4.3 Privacy

We are committed to protecting your privacy. Personal information we collect about you will be handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Our Privacy Policy is available on our website or upon request.

5. Compensation Arrangements

Jaxen Funds has professional indemnity insurance in place that covers our financial services activities. This insurance:

• Satisfies the requirements under section 912B of the Corporations Act 2001
• Covers claims in relation to the conduct of current and former representatives and employees
• Extends to claims in relation to conduct that occurred after the representative or employee ceased working with us

6. What to Do If You Have a Complaint

6.1 Internal Dispute Resolution

If you have a complaint about the service provided to you, please contact us:

We will acknowledge receipt of your complaint within 24 hours (or 1 business day) and will endeavour to resolve your complaint within 30 days.

6.2 External Dispute Resolution

If you are not satisfied with our response to your complaint, you may refer the matter to the Australian Financial Complaints Authority (AFCA):

AFCA provides fair and independent financial services complaint resolution that is free to consumers. Time limits may apply to lodge a complaint with AFCA, so you should act promptly.

7. Your Privacy

We collect personal information from you to provide you with financial services and products. We may disclose this information to:

• External service providers who assist us in providing services to you
• Product issuers when arranging financial products for you
• Your authorised representatives or advisers
• Government bodies and regulators as required by law

We will not disclose your personal information to any other parties without your consent unless required by law. You have the right to access and correct your personal information held by us.

8. Important Disclosures

8.1 Responsible Entity

Jaxen Funds Pty Ltd is the holder of AFSL 479771 and is responsible for the financial services provided under this FSG.

8.2 Authorised Representatives

Our advisers are authorised representatives of Jaxen Funds. Their credentials and experience are available upon request or on our website.